Shipping policy

Shipping & delivery

This Shipping & Delivery Policy forms part of our Terms of Service and should be read alongside them. It applies to every order you place with us.

How we ship

We have one delivery option and it is free on every order, with no minimum spend: Royal Mail Tracked 48. There are no paid upgrades and nothing to choose at checkout.

Orders are normally delivered within 2–3 working days using Royal Mail Tracked 48. You will receive tracking details by email once your order is on its way. During exceptionally busy periods, dispatch may take up to 2 working days.

Do you deliver internationally?

Not at present. We currently deliver within the United Kingdom only.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and give you a revised estimated delivery date. This does not affect your statutory rights.

Returns

For returns and refunds, see our Refund Policy. In short: 60 days, no reason needed, opened pots accepted, and return postage is yours unless the item is faulty or incorrect.