FREQUENTLY ASKED QUESTIONS
About Our Supplements
Are your supplements suitable for vegans?
Most of our supplements are vegan‑friendly and clearly labelled. We use plant‑based capsules and avoid animal‑derived ingredients wherever possible. Please check individual product pages for specific dietary information.
Where are your supplements manufactured?
All of our supplements are manufactured in the UK in GMP‑certified facilities. Each batch is independently tested for quality, purity and consistency.
Are your products tested?
Yes. Every batch undergoes independent third‑party testing to verify ingredient quality and consistency. Quality and transparency are central to our process.
Do your supplements contain artificial fillers or additives?
No. Our supplements are formulated using carefully considered ingredient dosages, without unnecessary fillers, artificial colours or synthetic additives.
Are your supplements suitable for long‑term use?
Our supplements are designed to support everyday routines and are suitable for ongoing use when taken as directed. We recommend reviewing product labels and taking regular breaks where appropriate.
Can I take multiple supplements together?
In many cases, yes. However, we recommend checking individual product labels or consulting a healthcare professional if you are combining supplements or taking medication.
Are your supplements safe during pregnancy or breastfeeding?
We recommend consulting your GP or midwife before taking any supplements during pregnancy or while breastfeeding, as individual needs can vary.
Ordering & Delivery
How long does delivery take?
UK orders are typically dispatched within 1–2 working days and delivered within 3–5 working days via Royal Mail or courier.
Do you ship internationally?
At present, we focus on UK delivery to ensure product freshness and compliance with local regulations. International shipping may be available in the future.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number by email so you can follow delivery progress.
What if my order is delayed or lost?
If your order has not arrived within the expected timeframe, please contact us with your order number and we will investigate promptly.
Do you offer free shipping?
We offer free UK delivery on al orders.
Returns & Refunds
What is your returns policy?
We accept returns of unopened, unused products within 30 days of delivery for a full refund. Please contact us before returning any items.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible with photos of the issue. We will arrange a replacement or full refund at no additional cost.
Can I return opened products?
For hygiene and safety reasons, we are unable to accept returns of opened supplement products unless they are faulty.
Using Our Supplements
How should I store my supplements?
Store in a cool, dry place away from direct sunlight. Keep out of reach of children and do not use if the seal is broken.
What is the shelf life of your products?
All products display a best‑before date on the packaging. Most supplements have a shelf life of 18–24 months when stored correctly.
When is the best time to take supplements?
This varies by product. Some supplements are best taken with food, while others may be taken on an empty stomach. Always refer to the product label for guidance.
How long before I notice any changes?
Supplements work gradually to support normal bodily functions. Many people notice subtle changes within a few weeks of consistent use, though individual experiences vary.
Can I take your supplements if I am on medication?
If you are taking prescription medication or have a medical condition, we recommend consulting your GP or pharmacist before starting any new supplement.
Ingredients & Sourcing
Where do you source your ingredients?
We source high‑quality ingredients from trusted suppliers, prioritising natural and responsibly sourced materials wherever possible.
Do your products contain allergens?
All allergens are clearly labelled on product packaging. Many of our supplements are free from common allergens such as gluten, dairy and soy — please check individual product pages for confirmation.
Are your supplements organic?
Some products contain certified organic ingredients. Where applicable, this will be clearly stated on the product page.
Do you use GMO ingredients?
We avoid genetically modified ingredients wherever possible and prioritise non‑GMO sources.
Health, Safety & Regulation
Are food supplements regulated in the UK?
Yes. All food supplements sold in the UK must comply with regulations set by the Food Standards Agency (FSA) and retained EU food law.
Can supplements cure or treat medical conditions?
No. Our supplements are designed to support normal bodily functions as part of a balanced diet and healthy lifestyle. They are not intended to diagnose, treat, cure or prevent disease.
What should I do if I experience side effects?
Discontinue use immediately and consult your GP. While our ingredients are generally well tolerated, individual responses can vary.
Your Account & Privacy
Is my personal information secure?
Yes. We use secure payment processing and industry‑standard encryption to protect your data. Please refer to our Privacy Policy for full details.
How do I update my account details?
Log in to your account and visit Account Settings to update your personal information.
Can I cancel or modify my order?
If you need to cancel or change an order, please contact us as soon as possible. Once an order has been dispatched, it cannot be modified, but returns are accepted in line with our policy.
Still have questions?
If you cannot find the information you are looking for, please contact us via our Contact Us page. Our team is always happy to help.
