Refund policy

60-day returns — even if the pot is half empty

You have 60 days from the day your order arrives to change your mind. You don't need to give us a reason, and the pot doesn't need to be unopened. If you've tried it and it isn't for you, that still counts.

To start a return, email us at support@thehealthimprovers.uk with your order number and we'll tell you where to send it.

Who pays for return postage

If you are returning something because you have changed your mind, the cost of return postage is yours. We recommend using a tracked service, as we can only refund items we actually receive.

If the item is faulty, damaged, or not what you ordered, we cover the return postage and we will refund any delivery charge you have paid.

Refunds

We'll email you once your return reaches us and we've checked it, to confirm the refund has been approved. Approved refunds are returned to your original payment method within 2 business days of approval. Your bank or card provider may take a few days longer to show it on your statement.

If more than 15 business days have passed since we confirmed your refund and it still hasn't appeared, please email support@thehealthimprovers.uk and we'll chase it up.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty, or not what you ordered, contact us straight away — a photo helps — and we'll put it right with a replacement or a full refund at no cost to you.

Exchanges

The quickest way to swap something is to return what you have and place a new order separately, so you're not waiting for the return to clear before the new item ships.

Gift cards

Gift cards cannot be returned or refunded.

Your statutory right to cancel

Separately from the 60-day policy above, if you are a consumer buying online in the UK you have a statutory right to cancel your order within 14 days of receiving the goods, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where you cancel under that right, the cost of returning the goods to us is yours.

Our own 60-day policy is longer and more generous than the statutory minimum, so in almost every case it will be the one you want to use. Nothing in this policy affects your statutory rights.